Shipping policy

Shipping Policy

Last updated: July 27, 2026

This Shipping Policy applies to products purchased from Buyastone, Inc. through buyastone.com or through a directly arranged Buyastone order.

Order Processing

Orders may be subject to payment confirmation, identity verification, address verification, product inspection, sizing, customization, and other security or fulfillment checks before shipment.

Processing time is separate from shipping time. Shipping estimates begin after an order is completed, approved, and released for shipment.

Ready-to-wear products will be shipped within the timeframe displayed at checkout or communicated when the order is accepted. If no timeframe is provided, contact us before ordering if delivery by a particular date is important.

Custom and Made-to-Order Items

Custom, made-to-order, engraved, resized, altered, and personalized products require additional production time. Estimated completion dates may be provided in a quote, invoice, design approval, or other written communication.

Production and delivery dates are estimates unless Buyastone expressly guarantees a date in writing. Requested design changes, delayed approvals, material availability, payment delays, and circumstances beyond our reasonable control may extend the estimated completion date.

Shipping Destinations

Available shipping destinations and services will be displayed at checkout or confirmed directly by Buyastone. We may decline to ship to an address that cannot be verified or securely served.

Certain high-value orders may not be eligible for delivery to P.O. boxes, package-forwarding services, hotels, temporary addresses, or locations where secure delivery cannot be confirmed.

Shipping Charges

Shipping, handling, insurance, and delivery charges, if applicable, will be shown at checkout, stated on an invoice, or communicated before the order is completed.

Shipping charges are nonrefundable except when required by applicable law or when Buyastone cancels an order before shipment.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, or access information.

Contact us immediately if you discover an address error. Address changes are not guaranteed after an order has entered processing or fulfillment. For security reasons, we may require additional verification before changing an address.

Buyastone is not responsible for delays or additional costs caused by an incomplete or incorrect address supplied by the customer. Reshipping charges may apply when a package is returned because of an address error, failed delivery, refusal, or failure to collect the package.

Secure Delivery and Signatures

To protect valuable shipments, Buyastone may:

  • Require an adult or direct signature;

  • Restrict delivery changes or carrier rerouting;

  • Require identification at delivery or pickup;

  • Select the carrier and appropriate service level; or

  • Hold an order while payment, identity, or address information is verified.

If a signature is required, someone who meets the carrier’s requirements must be available to accept the package. A waived, released, or electronically authorized signature may affect the availability of a carrier claim.

Tracking

When tracking is available, tracking information will be sent to the email address or phone number associated with the order.

Carrier tracking information may take time to update after a shipping label is created. The creation of a label does not necessarily mean the carrier has received the package.

Delivery Estimates and Delays

Transit and delivery dates are estimates, not guarantees. Carrier delays may occur because of weather, high shipping volume, service interruptions, security reviews, incorrect addresses, customs processing, natural disasters, or other circumstances beyond Buyastone’s reasonable control.

Buyastone is not responsible for carrier delays after an order has been transferred to the carrier, but we will provide reasonable assistance with an eligible carrier inquiry or claim.

Nothing in this section limits a customer right or remedy that cannot legally be waived.

Lost or Missing Packages

If tracking shows no movement beyond the carrier’s expected timeframe, contact us through our contact page so we can determine whether a carrier inquiry or claim is appropriate.

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery location and surrounding area;

  2. Ask other household members, building staff, or authorized recipients;

  3. Review any delivery photograph or carrier notice;

  4. Contact the carrier; and

  5. Notify Buyastone promptly.

A carrier investigation may be required before a remedy can be considered. Any available remedy will depend on the investigation, applicable insurance, the circumstances of delivery, and applicable law.

Damaged, Tampered-With, or Incorrect Shipments

Inspect your shipment promptly after delivery. If the package appears damaged or tampered with, preserve the item, packaging, labels, and shipping materials.

Notify Buyastone through our contact page within three calendar days of delivery if:

  • The item was damaged in transit;

  • The package appears to have been opened or tampered with;

  • An item is missing from the package; or

  • You received an item materially different from what you ordered.

Include your order number, a description of the issue, and clear photographs of the item, packaging, shipping label, and damage. Do not discard packaging or send an item back unless Buyastone provides written instructions.

We may require reasonable cooperation with a carrier or insurance investigation. An approved remedy may include repair, replacement, or another remedy required by applicable law.

Refused and Unclaimed Shipments

Refusing a delivery or failing to collect a shipment does not cancel an order and does not create a right to a refund.

If an order is returned to Buyastone as refused, unclaimed, undeliverable, or incorrectly addressed, the customer may be responsible for additional shipping, handling, insurance, and carrier charges before the item is shipped again.

International Shipping

International shipping may be offered for certain orders and destinations at Buyastone’s discretion.

For international shipments, the recipient is responsible for customs duties, import taxes, brokerage fees, local charges, permits, and delivery requirements unless Buyastone expressly agrees otherwise in writing. These charges are not included in the product price or shipping charge unless specifically stated.

Customs processing may delay delivery. Buyastone cannot guarantee customs clearance or a specific international delivery date. An order rejected, refused, or returned because of unpaid import charges or failure to comply with local requirements remains subject to our final-sale policy.

Customers are responsible for confirming that an item may be lawfully imported into the destination country.

Risk of Loss

Ownership and risk of loss transfer as provided by applicable law. Nothing in this policy excludes responsibility or a consumer remedy that cannot legally be excluded.

Returns and Refunds

All sales are final. Shipping issues do not create a general right to return or exchange an item.

Returns, refunds, cancellations, damaged-item claims, and warranty matters are governed by our Return and Refund Policy, Terms of Service, and applicable warranty terms.

Contact Us

Questions about shipping or an existing order may be submitted through the Buyastone, Inc. contact page.